PESCO (Peshawar Electric Supply Company) has been rapidly embracing digital transformation to improve services for millions of electricity consumers in Khyber Pakhtunkhwa (KP). From web portals to mobile apps and smart systems, PESCO’s goal is to provide ease and efficiency to every household and business it serves.
Smart Interfaces | Portals That Empower Users
PESCO has launched user-friendly online platforms that allow consumers to interact with the utility company without needing to visit an office. These interfaces offer access to account details, usage history, and service requests. Consumers can now log into the web portal and monitor their connection status and lodge service complaints easily.
This digital shift helps users manage their electricity needs faster and with more transparency. One of the notable features available is the PESCO online bill check 14-digit system. Through this, users can view their monthly bills and verify their billing information using their unique 14-digit reference number.
Mobile Apps and Instant Alerts by PESCO
To improve communication, PESCO has launched mobile applications that offer real-time updates on outages, billing reminders, and other service notifications. These apps are designed to be simple and intuitive, making them suitable for users from all backgrounds.
Consumers can get notifications about power interruptions in their area, track complaint progress, and even receive energy-saving tips. The mobile apps have also introduced location-based outage alerts, helping users prepare for scheduled maintenance.
Online Grievance Redressal and Complaint Portals
Before digital services, submitting a complaint meant standing in queues or making repeated phone calls. Now, PESCO’s complaint redressal portals offer an easier way for consumers to register their problems.
The portal allows users to describe their issue, upload evidence, and track the resolution timeline. Common issues like low voltage, transformer failures, and faulty meters can now be reported without delay. The faster response system has improved trust between the utility and its consumers.
In cases of billing discrepancies or service faults, users can raise a PESCO bill complaint directly through the web interface. Once registered, each complaint is given a tracking ID for follow-up.
AI-Powered Chatbots and 24/7 Support
Another smart feature introduced by PESCO is the chatbot assistant available on the website and social platforms. This AI-powered tool responds to common queries, helping users find information about new connections, documentation, and complaint status.
These chatbots are available 24/7 and reduce the pressure on human customer support teams. They also make the experience seamless for users who want quick answers without navigating through pages.
The chatbot can also help users track PESCO application progress, guiding them through the steps needed to get a new electricity connection or to upgrade existing services.
Integration with KP Government Digital Platforms
To ensure data consistency and better service delivery, PESCO’s digital systems are now being integrated with government platforms in KP. This includes syncing with NADRA databases for identity verification and using shared databases for service eligibility checks.
This integration also helps eliminate duplicate requests and reduce fraud. Consumers can now complete service requests faster, as the digital systems verify and approve applications in less time.
One of the key benefits of this integration is the Pakbills.com PESCO system, which brings together bill tracking and service applications into a single place. This system has simplified the customer journey while supporting the government’s vision for a digital province.
Privacy, Security Consumer Data Protection
Digital services bring convenience, but they also require trust. PESCO has taken steps to ensure that user data remains secure. Features such as encrypted login, secure cloud hosting, and user verification are now part of the digital ecosystem.
Consumers are encouraged to use strong passwords and log out after sessions. PESCO continues to update its cybersecurity framework to protect customer data from unauthorized access.
Future of PESCO’s Digital Transformation
PESCO has only just begun its digital journey. Plans are in place to introduce AI-driven load management, predictive maintenance alerts, and smart metering for better accuracy.
By using machine learning, the utility aims to identify grid faults before they affect users. This proactive approach will reduce downtime and improve electricity delivery.
Real Consumer Testimonials and Use Cases
Many consumers have shared positive feedback about the digital upgrades. Small businesses in Peshawar reported faster response times, while families in rural areas praised the ease of accessing bill information through the mobile app.
Consumers also appreciated the SMS alerts for scheduled power cuts and the timely resolution of complaints. These real stories show how PESCO’s digital efforts are changing lives across KP.
Conclusion
PESCO digital services are bringing positive change to the lives of electricity consumers in KP. With improved access, real-time updates, and seamless complaint handling, these innovations are helping build a smarter and more reliable power supply network.
The focus on user-friendly tools, security, and integration shows PESCO’s commitment to modernization. As technology continues to grow, PESCO aims to stay ahead, ensuring better service and satisfaction for all its consumers.
